Remember that my husband's car didn't get returned to us exactly the way way left it? Here's the latest.
He was finally able to bring it in to the Lexus dealership (which happened to be 20 miles in the opposite direction - great) for a full inspection.
As we knew, the passenger's side rear view mirror had been completely ripped off. The auto relocation company told us the truck driver claimed that, during transport, the mirror was caught on a "hose".
There were also two nails in one of the tires. Don't forget there were an additional 90 miles on the car when it was dropped off to us. The gas tank was completely empty, too. Can you say joy ride?
We submitted a claim last week. The auto relocation company said they cannot tell us anything about their "investigation" until after we submit the claim. Know why? So they can cover their asses. They don't want to have to tell us too much...although I wonder how much they'll tell us anyway.
Damaged mirror & parts: $803.13
Tire replacement, balance & labor: $272.00
Total cost of the claim: $1319.72
Half a tank of gas, plus refueling to get the car to drive again: $28.15
That's a pretty expensive joy ride if you ask me.
The crappy part about this is we had to pay for it ourselves and then wait to be reimbursed. I've considered filing a police report against them (the car was stolen, after all) and am filing a complaint to the BBB. All of this BS has taken a lot of our time and effort, and like we needed this right after moving across the country to a strange city.
We're still waiting on word back from the company after submitting our claim this past week. I'm curious what they're going to come back with. I'll be happy just as long as who ever stole the car is fired. If they come back, say they'll pay it, but aren't willing to tell us anything else.... I'll be furious.
Want to hear the update on my claim? Read it here- Lexus Joyride Update, Take Two